TERMS + CONDITIONS
Quotes & Estimates
Prices are subject to change without notice. Written quotes/estimates are good for 30 days. A quote/estimate not accepted within 30 days may be changed.
Payment Terms
Orders can be paid before they are produced or upon pick up. We accept cards from: Visa, MasterCard, and Discover and American Express. There is a $5.00 minimum to use a card to pay for a purchase.
Orders
Oswego Printing Company and Port City Copy Center reserve the right to use its sole discretion in refusing to print anything it deems improper. WE WILL NOT REPRODUCE ANYTHING THAT HAS A COPYRIGHT WITHOUT A RELEASE FROM THE ARTIST. THIS INCLUDES PROFESSIONAL PHOTOS AND ARTWORK. Oswego Printing Company and Port City Copy Center are not liable for any damages resulting from unwitting violation of copyright laws or illegal use of trade names or slogans. The customer guarantees the legal title of all matter submitted to Oswego Printing Company and Port City Copy Center for printing and/or publication and indemnifies Oswego Printing Company and Port City Copy Center against any such claims.
Cancellations
An order cannot be canceled once it has been put into production.
Refunds
Customers that refuse to accept delivery of their order or who do not pick up their order are not entitled to any refunds, credits, or compensation of any kind. After orders have been approved and/or picked up and leave the premises, they will not be honored for a “redo” or a refund.
Electronic Manuscripts/Images
It is the customer’s responsibility to maintain a copy of the original computer files, artwork and transparencies. Oswego Printing Company and Port City Copy Center are not responsible for accidental loss or damage to media supplied by the client or for errors on supplied artwork furnished by the customer. Any additional translating, editing, or programming needed to utilize customer-based files will be charged at our current rates. Oswego Printing Company and Port City Copy Center do not archive your work for longer that it takes to produce the final product. Please save your work. WE DO NOT HOLD ONTO FILES.
Alterations/Corrections Please submit print ready files. If a correction or alterations need to be applied, we will assess the request and will be charged at our current rates to do so.
Color Matching/Proofs
There are many variables in printing. The types of paper used as well as the type of print process affect the end result and are unlikely to match your computer screen or another company’s proof. It is highly recommended to check a proof before placing your order.
Shipping
Charges for delivery are not included in quotations/estimates. Oswego Printing Company and Port City Copy Center are not responsible for delays and/or damage incurred during shipping. Customers that would like us to ship their order are fully liable and responsible to any/all shipping charges. Claims All orders are to be thoroughly checked through on pick up. Any claims for defects, damages, or shortages will not be honored after the order has been picked up. Claims for orders that were delivered must be made by the customers in writing no later than 5 days after delivery. After orders have been approved and/or picked up and leave the premises, they will not be honored for a “redo”.
Privacy Statement
Your information is used for contact, billing, and shipping purposes. Your credit card information is never stored by Oswego Printing Company and Port City Copy Center.